If you're experiencing a white screen or are unable to access or log into UniFans app or on your computer, here are a few possible reasons and steps to resolve the issue:
Common Causes
- Platform Maintenance
We may be updating or performing maintenance on the platform. During this time, access may be temporarily unavailable. - Server Overload
During peak hours, our servers may experience high traffic and temporarily become overloaded.
What You Can Do
- Wait and Retry
Please wait 30 minutes to an hour and try accessing the site again. - Clear Your Browser Cache
If you're on a computer, clear your browser cache and refresh the page. Then try logging in again. - Use a Mirror Site or the App
If the main site isn't working, try accessing one of our mirror sites or use our mobile app. - VPN
In some regions, enabling a VPN may improve access or resolve loading issues. However, make sure you turn off VPN when going through captcha.
If problems persist, feel free to contact us on X, Reddit, and Discord for further assistance.